CONCIERGE
Support built for members, not tickets
Every INANA account includes Concierge — a layer of support that pairs Daniel, our AI assistant, with a dedicated team of human specialists. Daniel handles everyday things instantly. When something needs a person, a real human concierge is brought in to help.
MEET DANIEL
Your everyday assistant
Daniel is INANA's AI assistant, built to help members with the everyday things that come up within an account — reviewing membership details, explaining how an invitation works, adjusting preferences, or pointing you to the right place on the platform. Daniel is available to every member at any hour, and understands your account the moment you start a conversation. Daniel is not a replacement for our concierge team; he is the fastest way to reach them when you need to.
HOW IT WORKS
From a question to a resolution
Ask Daniel anything
Daniel lives inside your account and understands INANA end to end — membership benefits, upcoming events, invitations, billing, and everyday account questions. Start a conversation any time, from any device.
Daniel resolves it in real time
Most requests are answered immediately: updating preferences, explaining a membership tier, tracking an invitation, or walking you through a feature on the platform. No queues, no waiting on hold.
Daniel knows when to escalate
When a request needs a human touch — a sensitive account matter, a special request for an event, or anything Daniel cannot fully resolve — he recognizes it immediately and prepares the context for a smooth handoff.
A human concierge is notified
Daniel alerts our concierge team as soon as escalation is needed, sharing the full context of your conversation so you never have to repeat yourself. A specialist follows up and takes it from there.
Always available
Daniel is available to every member around the clock, with no wait times for everyday questions.
Private by design
Every conversation stays within your account and is handled with the same discretion INANA extends to all members.
Real people, when it matters
Our concierge specialists are notified as soon as Daniel signals that human support is needed.
Notified without delay
No tickets, no lost context — escalations move from Daniel to a human concierge with the full conversation attached.
Need help right now?
Sign in to your account and start a conversation with Daniel. If it's something only a person can help with, he'll bring in a member of our concierge team to follow up with you.
OPEN CONCIERGE